Terms of Service

1. Acceptance of Terms

By accessing and using the services provided by Boreal Software Company ("Company," "we," "us," or "our"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Boreal Software Company provides AI-powered software solutions, custom development services, machine learning implementations, cloud services, and cybersecurity solutions. Our services include but are not limited to:

• Custom software development and application design
• Artificial Intelligence and Machine Learning solutions
• Cloud migration and infrastructure services
• Cybersecurity assessments and implementations
• Technical consulting and support services

3. User Responsibilities

By using our services, you agree to:

• Provide accurate and complete information when requested
• Maintain the confidentiality of any login credentials
• Use our services only for lawful purposes
• Respect intellectual property rights
• Comply with all applicable laws and regulations

4. Payment Terms

Payment terms will be specified in individual project agreements. All fees are due according to the payment schedule outlined in your service agreement. Late payments may incur additional charges as specified in your contract.

5. Intellectual Property

All intellectual property rights in our services, including but not limited to software, documentation, and proprietary methodologies, remain the property of Boreal Software Company unless otherwise specified in a written agreement. Custom developments and deliverables will be subject to the intellectual property terms outlined in individual project contracts.

6. Confidentiality

We understand the sensitive nature of business information. Both parties agree to maintain strict confidentiality regarding proprietary information, trade secrets, and sensitive data shared during the course of our business relationship.

7. Limitation of Liability

To the maximum extent permitted by law, Boreal Software Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our services.

8. Termination

Either party may terminate service agreements according to the terms specified in individual contracts. Upon termination, all rights and obligations shall cease except those that by their nature should survive termination.

Disclaimers

Service Availability

While we strive to provide continuous service availability, we do not guarantee uninterrupted access to our services. Maintenance, updates, or unforeseen circumstances may temporarily affect service availability.

AI and Machine Learning Services

AI and machine learning solutions are provided based on current technology capabilities and data provided by clients. Results may vary based on data quality, implementation environment, and other factors. We do not guarantee specific outcomes or performance metrics unless explicitly stated in writing.

Third-Party Integrations

Our services may integrate with third-party platforms and services. We are not responsible for the availability, functionality, or security of third-party services, and any issues arising from such integrations are subject to the terms of the respective third-party providers.

Compliance and Regulations

Data Protection Compliance

We are committed to complying with applicable data protection regulations, including PIPEDA (Personal Information Protection and Electronic Documents Act) in Canada, GDPR for European clients, and other relevant privacy laws based on project requirements.

Industry Standards

Our development processes follow industry best practices and standards including ISO 27001 for information security management, and we can work within specific compliance frameworks as required by client industries.

Dispute Resolution

Any disputes arising from our services will be resolved through:

1. Direct negotiation between the parties
2. Mediation by a mutually agreed mediator
3. Binding arbitration under the laws of Ontario, Canada

Governing Law

These terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Ontario, Canada, without regard to its conflict of law provisions.

Contact Information

For legal inquiries, contract questions, or any concerns regarding these terms, please contact us:

For privacy-related inquiries, please see our Privacy Policy.